ThePrivate Chair

Booking terms

Last updated: 23 October 2026.

These are the simple rules for booking an appointment at The Private Chair. When you book, the confirmation email repeats the parts that apply to your booking, with the exact times.

Booking

You can book online on this website, or by messaging Hak. Your booking is confirmed when you get a confirmation email. If a booking needs Hak to confirm it, the email says so and he’ll confirm it personally.

Prices are shown on the menu and when you book. The price you see when you book is the price you pay, even if the menu changes afterwards.

Paying

For some services you pay online when you book, either the full price or a deposit. The booking form tells you how much before you pay, and anything left is paid by card at the studio. The studio doesn’t take cash.

Online payments are taken by Square on its own secure page. Your card details go only to Square; we never see or store them. Your time is held for a few minutes while you pay, and if the payment isn’t finished, the time is released and nothing is taken.

Cancelling or moving your appointment

• Up to 24 hours before: cancel yourself with the link in your confirmation email. Anything you paid online is refunded in full, back to your card, usually within 3 to 5 working days.
• Less than 24 hours before: please message Hak as soon as you can. A payment made online isn’t refunded automatically; Hak decides case by case.
• If you don’t turn up without letting Hak know, a payment made online isn’t refunded.
• To move an appointment, cancel it and book a new time, or message Hak.

If we have to cancel

If Hak has to cancel or can’t fit you in, you’ll be told by email and anything you paid online is refunded in full.

Your information

How we use your details is set out in our Privacy notice.